We aim to process refunds within 7 days from when we receive the return items at our holding area.
Replacements will be delivered within the timelines set out in our shipping policy.
♦ Contact customer service on [email protected] or phone: 0722-476689 to inform them of the return and return or replacement request.
♦ Confirm that the item to be returned is in the original packaging, is sealed (except for faulty items), and that all components are attached (no missing item)
♦ Once the items passes a quality check at our holding area, Elegantly African will refund the full amount paid, less any shipping charges incurred during delivery if the reasons for the return was a change of mind, or ordered a replacement according to your instructions.
Give us a call at 0722-476689 or send us an email at [email protected]
♦ You will send the products to the address provided to you by our customer care team.
♦ Upon arrival in our holding office, we will conduct a quality check of the item to determine whether a return is valid.
♦ If a return is invalid (does not meet the conditions above), we will notify you and send the items back to you.
After this check, we will proceed with the replacement as necessary.
♦ Elegantly African Customer care would be happy to assist you in requesting a replacement item.
♦ Vouchers that allow you to purchase other items on Elegantly African website.
♦ Credit card or Mobile money refunds (similar mode of payment).
♦ Elegantly African would be happy to accept the item as long as it meets return conditions.
♦ Fashion and other items eligible for return
♦ For all reasons, items should be in original packaging showing no sign of usage, and include accessories (including free bundled offers)
♦ Unfortunately, We are not able to accept more than 72 hours after delivery.
♦ Fashion and other items that do NOT have a manufacturer’s warranty
♦ We DO NOT accept returns of such items more than 72 hours from the delivery time.
♦ Underwear, swimsuit and lingerie
♦ Personal care items
***Returns on these items are allowed if sent back with the delivery rider at the time of delivery (return on the spot)
We at Elegantly African are committed to delivering the very best of online shopping. However in case we sent you the wrong item or the item is faulty, or even if you change your mind, Elegantly African would be happy to accept returns.